Vivo Privacy Policy

Introduction

Vivo is committed to safeguarding the privacy or your personal information (PI) and as such this Privacy Policy explains how we (Vivo Activewear) process your information, this includes activities in collecting, receiving, recording, storing, updating, using, transferring and erasing your data. This policy applies to all our various customer touchpoints which includes our adverts, lead generation activities. By visiting or using any of our websites you agree to the terms of this policy as updated from time to time. All updates on changes on the privacy policy will be communicated to you. 

Scope

This Policy is applicable to all data subjects (people, natural or juristic person, to whom PI relates) (you” ,”your”) who’s PI we collect regardless of the country where you live or work. This policy applies to all PI, whether it was provided to us through our stores or through any other form of communications with you such as email, telephone, or otherwise (“Channels”), through or by third parties or tools that collect PI.

What Personal Information Do we Collect?

PI means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including an identifiable number, e-mail address,  telephone number and a name if it appears with other PI relating to you or if disclosing your name itself will reveal information about you.

The PI we collect about you is dependent on 

• The transaction you are completing,
• The reason you are communicating with us and 
• The Channel used to communicate with us. 

Your Personal Information may include your: name, contact information including e-mail address, telephone numbers, billing information, additional information which we are required or permitted by applicable legislation to collect and process, as well as information you elect to share publicly, including on social media and customer forums.

When do we collect your Personal Information?

We collect three types of information from you: 

1. Information that you provide to us;
2. Information that is derived through automated tracking mechanisms and technology.

 Below are the details on when we collect your information.

• Voluntarily provide us with information when you interact with us, for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us.
• Enter our promotional competitions.
• Make general enquiries, lodge complaints, and communicate with us.
• Apply for vacancies on our Careers portal or through emails. 

From time to time we collect your PI from trusted third parties, in which case we shall ensure that you have provided your consent for your PI to be disclosed to us.

We also collect your PI using cookies about when and how you use our websites, apps or when you click on an advert of ours that is contained on another website. A cookie is a small text file that that is stored on your computer or mobile device when you use it. Cookies hold information such as the identity of the computer or device you used to access our Channels, your server address, domain name, the time and date that you visited our Channels, pages, product and documentation that you accessed or viewed and which internet browser you used. We do this so that we can provide you with more personalized service, communication and products by better understanding your browsing and purchasing behavior; track, count and analyze website visits and usage data; understand product preferences and popularity; improve our websites and your online shopping experience. We use trusted third party services including Google Analytics that collect, monitor and analyze our users’ usage.

We may collect information through automated tracking mechanisms and technology to make our Site more interesting and useful to you and for various purposes related to our business. For instance, when you come to our Site, we may collect information about your computer, including where available your IP address, operating system and browser type. Such information may be used for system administration and to analyze the frequency with which visitors to our Site visit various parts of our sites; and we may combine such information with personally identifiable information.

How do we use and process your Personal Information?

We use your PI to:

• Develop products and services
• Communicate with you about your orders, products, services and promotional offers
• Keep and update our database with us 

By completing an order or signing up, you agree to receive 

• Emails associated with finalizing your order, which may contain relevant offers from third parties, and 
• Emails asking you to review Vivo and your purchase and 
• Promotional emails, SMS and push notifications from Vivo

You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email : vivobrandsrwanda@vivoactivewear.com

Storage, retention and securing of your Personal Information

Vivo will not use your PI other than for the purpose for which it was provided or collected. Your Personal information will be processed here in Kigali, Rwanda. In cases such as these we make sure that there are security measures to avoid loss, damage, unauthorised usage, unlawful access and unlawful processing of your personal information. Should you want to decide how we use your personal information you may: 

• You may inquire from us at no cost whether we hold your PI, as long as you provide us with adequate proof of your identity;
• Where necessary, request the correction, destruction or deletion of your PI;
• Object to, restrict or limit the processing of your PI,
• Object to using your PI for purposes of direct marketing
• Request to not have your PI used to be sent unsolicited emails

Changes to this privacy policy - this should be a company policy and I have only edited from what was on SZ.

This Privacy Policy is effective as of 21st September 2019. The latest version of our Privacy Policy is always available on our Websites. We may need to update or change our Privacy Policy from time to time, and we will notify you regarding any material changes to this Privacy Policy using the channels that we normally use to communicate. Your continued use of our websites, products and services after you have been notified of any amendments to the Privacy Policy will represent your acknowledgment of any changes and your agreement to adhere to the updated Privacy Policy.